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Terms & Conditions


Terms and Conditions for cookery courses at The Food Hub Cookery School at Kenton Hall Estate. Elm Occasions is a limited company that runs The Food Hub Cookery School.

These Terms and Conditions aim to protect all parties setting out a clear understanding of contractual and legal obligations of both the client and the company when confirming a booking.

Definitions: The ‘company’ and ‘we’ means Elm Occasions Ltd. The ‘school’ refers to The Food Hub Cookery School. The ‘client’ and ‘you’ mean the party who buys and attends a course at The Food Hub Cookery School.
We may amend these Terms from time to time. Every time you wish to book a course, please check these Terms to ensure you understand the terms which will apply at that time.


1.1 Our website is set-up to guide you through the steps you need to take to book a course with us. You are only able to book a course if there are places available. Our site process allows you to check and amend any errors before submitting your reservation for the course. Please take the time to read and check your reservation at each stage of the order process.
1.2 When you confirm and pay for your reservation on the course, you offer to buy the place on the course at the prices indicated.
1.3 After placing a reservation, you will receive an e-mail from us that confirms your attendance on the course. The Contract between you and us will only be formed when we send you the course confirmation,
1.4 If we are unable to provide you with a place on the course, for example because the course is fully booked or no longer available or because of an error in the price on our site, we will inform you of this by e-mail. If you have already paid for the course, we will refund you the full amount as soon as possible.
1.5 Payment for all courses must be paid in full for your place to be secured unless otherwise stated.
1.6 Every effort is made to ensure that all the information provided on our website is correct at the time of publishing but we make no warranties or representations as to its accuracy.
1.7 The images of the courses on our site are illustrative only
1.8 At times, the School may take photographs and videos during courses and activities for future publication on the company’s website and for marketing purposes including use on social media.
1.9 If you do not wish to be photographed or videoed, please advise us at the time of booking. By agreeing to these Terms and Conditions you are granting the School the right to use any photographs or videos and any reproductions or adaptations of the photographs/videos for all general purposes in relation to the School’s work including, without limitation, the right to use them in any publicity materials, books, newspapers and magazine articles whenever the School chooses to do so.


2.1 Courses take place at The Food Hub, Bellwell Lane, Debenham, Stowmarket, Suffolk IP14 6JX.
2.2 All courses should be attended on a punctual basis unless prevented by occurrences which are beyond your reasonable control.
2.3 Included on all courses are the following: ingredients, utensils, knives, equipment and aprons (provided for the duration of the course).
2.4 Some meals are included in the course cost – please see appropriate course details for further information.
2.6 The course cost does not include accommodation. Please refer to our website or brochure for accommodation details and prices. You are responsible for arranging and the cost of transport to and from the location and for any accommodation you may require and also any refreshments you may require during the course (other than those detailed in the course listing as being part of the course).
2.7 You must comply with all rules and regulations issued by us from time to time. If we consider that you have behaved in an unacceptable manner, we will be entitled to require you to leave the event without liability to you.
2.8 We will be entitled to change the timing and/or content of any course and to substitute any teacher at any time.
2.9 You are advised not to bring any items of special value onto the premises. We will not accept responsibility for the loss of any personal possessions.
2.10 Children below the age of 16 years old attending a course must be accompanied by an adult. We are unable to provide tuition to children under the age of 8 years.

3.1 The price of the course will be as quoted on our website at the time you submit your reservation request and will be advised during the check-out process before you confirm your reservation. We take all reasonable care to ensure that the prices of courses are correct at the time when the relevant information was entered onto the system.
3.2 It is always possible that, despite our reasonable efforts, some of the courses on our site may be incorrectly priced. We will normally check prices as part of our course confirmation procedures so that:
3.2.1 where the course’s correct price is less than the price stated on our site, we will charge the lower amount. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the course to you at the incorrect (lower) price; and
3.2.2 if the Course’s correct price is higher than the price stated on our site, we will contact you in writing by e-mail as soon as possible to inform you of this error and we will give you the option of continuing to book the Course at the correct price or cancelling your reservation. We will not process your reservation until we have your instructions. If we are unable to contact you using the contact details you provided during the reservation process, we will treat the reservation as cancelled and notify you in writing.
3.3 Course prices are liable to change at any time, but changes will not affect reservations already placed.
3.4 Payment can be made using Visa, Switch, Delta, Maestro and PayPal. Payment for all courses must be made in advance.

4.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
4.2 Other than for methods of communication as are expressly referred to in these Terms, if you wish to contact us in writing for any other reason, you can send this to us by e-mail, post or contact us on the telephone.
4.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
4.4 For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.

5.1 Bookings cancelled within 28 days of the start date of a course are non-refundable and non-transferable and will not be issued with a credit note.
5.2 Bookings cancelled up to 28 days before the start date of a course will not be refunded but you will be issued with a credit note for the value of the course cancelled.
5.3 To cancel a course, you just need to let us know. If you are emailing us or writing to us please include details of your reservation to help us to identify it. If you send us your cancellation notice by e-mail or post, then your cancellation is effective from the date you sent us the e-mail or post the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
5.4 You may send another person in your place; however you must notify us by email or phone in advance. You will need to provide us with the name, dietary requirements and contact number of anyone attending in your place, provided their requirements are not significantly different to the original given. We do not accept bookings which have been resold through other official ticket-selling websites.
5.5 Reservations bought as gifts carry the same cancellation policy.
5.6 We are entitled to cancel any course at any time (including, but not limited to, if there insufficient bookings for the course to make it viable to run). In the event of a course cancellation we will offer you a refund for your booking. 

6.1 When working in the kitchen you should wear lightweight clothing, long hair should be tied back and comfortable non-slip shoes with covered toes should be worn.
6.2 You must advise the School at the time of booking of any special dietary requirements, food allergies or religious beliefs that may affect your eating behaviour. The School is unable to tailor course content for special dietary requirements, but is happy to make arrangements, where possible, to enable you to take part in a course. If you have a severe food allergy (eg. nuts) please telephone the school when making a booking, to discuss ingredients used in the kitchen.
6.3 If you are disabled, are diabetic, have epilepsy, are pregnant or have any other issue or illness you think you should tell us about please let us know in advance.
6.4 If you are due to attend a course and are unwell or have visited your GP within 48 hours, you must contact us 24 hours prior to your course to discuss your attendance. We reserve the right to refuse admission to any student who may be at risk of passing infection to other students.
6.5 Our courses are hands on and involve equipment that may be sharper, hotter and heavier than normal kitchen equipment. All participants are expected to listen carefully and obey instructions given. Inevitably there is a risk of accidents occurring. We expect you to take all reasonable care in the kitchen to avoid this happening. By your agreement to these terms we shall be under no liability whatsoever, for loss, injury or damage to you or your property whether in respect of any neglect, act of omission by us or otherwise. If in doubt, please ask for help.
6.6 You are expected to report, and where appropriate pay for, any damage and breakages.
6.7 The hobs in the kitchen are induction hobs and areas immediately surrounding them are electromagnetically charged, if you have a pacemaker you should seek medical advice prior to coming on the course.
6.8 Property belonging to you is brought into the school at your own risk. The school accepts no responsibility for any loss or damage. Neither does the school accept liability for personal injury except as imposed by statute.
6.9 The School has a number of house rules which are enforced in the interests of students’ health and safety. Excessive drinking, drink driving and the use of illegal drugs are not permitted and if you are thought to have been involved in these activities your participation in the course will be terminated immediately. Fees will not be reimbursed under such circumstances.

7.1 Gift vouchers are valid for one year from date of issue. The expiry date will be published on the voucher along with a code.
7.2 To book a course using a gift voucher, you are required to telephone the School on 01728 862062. You will need to provide the code on the voucher, name of the course attendant, a contact telephone number, email address and any dietary requirements.
7.3 Once issued, gift vouchers are your responsibility. We cannot replace lost vouchers.

8.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract. We will not be liable for any loss suffered by you which is indirect, special or consequential including for any travel or accommodation costs.
8.2 We only supply the courses for domestic and private use. You agree not to book the course for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.3 We do not in any way exclude or limit our liability for:
a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation.

9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our reasonable control (Force Majaure).
9.2 An event outside our control is defined below:
An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
9.3 If an event outside our control takes place that affects the performance of our obligations under a contract:
a) we will contact you as soon as reasonably possible to notify you; and
b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects the date of our course, we will arrange a new course date with you after the event outside our control is over.
9.4 You may cancel a contract affected by an event outside our control.


In using this website you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Disclaimer Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company: Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked.


For any enquiries, please contact us through the ‘Contact’ page on this website.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers? Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.