Terms and Conditions
Terms and Conditions for the Hire of Kenton Hall Estate Glamping site. Elm Occasions is a limited company that runs Kenton Hall Estate Wedding Venue and Glamping site. Elm Occasions Ltd makes available to hire its facilities as detailed below. The Glamping site is situated at Kenton Hall, Kenton, Stowmarket, Suffolk IP14 6JU.
Kenton Hall Estate can only take bookings from people over 18 years of age. Bookings can be taken by phone, email or via our website.
The minimum booking is for 2 nights, or 3 nights over bank holidays.
Confirmation of the booking will be sent by email after we receive your deposit.
On booking, we take a 50% deposit via Stripe or BACS. The balance is payable six weeks before your visit; a balance reminder will be sent and should be paid within 7 days. If you book within six weeks of visiting full payment will be taken on booking.
Bookings will not be confirmed until all money has cleared through our bank.
Changes to bookings
Please let us know as soon as possible and we will endeavour to help and accommodate any changes you wish to make.
Cancellation by you – Any cancellation must be requested by email from the person who made the booking.
If a cancellation is made at least 6 weeks before arrival then a full refund is given. Cancellations from 6 weeks to 2 weeks before arrival will be given a 75% refund. Cancellations within 2 weeks of arrival will not be refunded unless we are able to re-let your booking; if this occurs we will give a 75% refund.
We recommend you take out holiday insurance to cover illness, cancellations and accidents at the very least.
Cancellation by us
In the event that we need to cancel your holiday due to unforeseeable circumstances, such as, but not limited to, extreme weather conditions or ill health, we shall inform you as soon as possible and refund all money paid to us, by you, within 14 days.
Kenton Hall Estate reserves the right to close the glamping site in the unlikely event that unforeseen circumstances make glamping hazardous. In these circumstances, guests will be refunded pro-rata for any period of their holiday untaken. Kenton Hall Estate cannot accept liability or responsibility for any loss, including consequential loss caused by cancellation on our part.
Arrival and Departure Times
Check-in is between the hours of 3-7pm; we will provide full directions prior to your arrival.
Check out time is 10am and we ask that you leave your accommodation clean and tidy, with the washing up put away and all rubbish placed in the bins provided.
Damages and Security Deposits
If the site is booked for exclusive use we will take a security deposit of £150. This will be taken by card one week prior to your arrival. We aim to refund this within 5 working days assuming that no deductions have to be made for extra cleaning or breakages.
Small accidental damages or breakages will not normally be charged but please report all damages to us before you leave.
Should any facilities or equipment be damaged wilfully, or through inappropriate use you will be held responsible for the cost of repair or replacement of that item.
Kenton Hall Estate cannot accept responsibility for any loss, damage or expense arising from industrial action, terrorist activity, adverse weather conditions, acts of government, pandemic or any other event outside the reasonable control of Kenton Hall Estate.
Kenton Hall Estate accept no liability for theft, loss or damage, of whatever nature, during or as a result of a stay here.
Your Safety on the Site
You are coming to stay on a working farm, which has its own natural hazards and an array of wildlife that you need to be mindful of. Uneven ground, long grass, limited lighting, mud, dust, wildlife and insects may all cause problems at certain times of the year.
Your stay will be enhanced if you bring suitable clothing and footwear to allow for the changeability of the British weather.
Kenton Hall Estate is for adults and children aged over 6 years. We do not feel that the Lakes is appropriate for younger children as there are no barriers between the accommodation and the water’s edge, but ultimately the decision rests with parents as to whether they wish to bring young children.
Some of the guest equipment, including the BBQs, pizza ovens, wood burners and hot tubs may cause injury if misused. Please ensure you read the operating instructions carefully before using, and ask for help if unsure. Children must be supervised at all times.
By booking and coming to Kenton Hall Estate you confirm that you understand the natural hazards of the site and agree to be responsible for yourself, your children and any children you are in charge of and to take all reasonable precautions against personal injury, injury to others and damage to the woodland, facilities and accommodation.
We will ask you to sign a disclaimer to this effect on arrival. A copy of this can be found on our website.
We do not allow fireworks or sky lanterns. If conditions are particularly dry then we may prohibit the lighting of campfires due to the risk of fire.
Please respect the natural environment around the sites and abide by the Countryside Code – leave gates as you find them, and leave no trace on the land.
We are happy to allow 1 small dog per booking, please leave the accommodation clean and tidy on departure and make sure all dog mess is cleared and disposed of appropriately.
If you are asked to terminate your stay due to abuse of site regulations, inappropriate or unsafe behaviour then no refund will be given.
Customer Complaints and Suggestions
If you are not entirely happy with your stay, please speak to Emily, or email us at email@example.com and we will endeavour to deal with any problems. If you are not satisfied with any aspect of your stay it is best to raise the issue before you leave as it can be difficult to resolve after a period of time has elapsed.
We welcome feedback along with any ideas or suggestions you may have as to how we could improve our site for future guests. We appreciate reviews (especially positive ones!) so please leave one on our website, on Google or your booking platform.